Refund policy

General Returns

You may return your HĀVA AURA purchase for a Gift Voucher providing it meets the following criteria:

- No damages
- No stains
- Without smell of perfume, deodorant or chemicals
- In original condition with the original packaging (un-damaged)
- We do not offer returns on sale items

Returns must be sent back within 14 days of the date you received your order. HĀVA AURA reserves the right to deny any returns that are received outside these conditions.

The cost of return shipping is at the customers expense and is non-refundable. Please return items via a traceable mail service as HĀVA AURA is not responsible for lost packages returned back to us.

Please allow up to 3 business days for all returns to be processed from the date it is received by HĀVA AURA.

Once your return has been processed, you will be notified via the email address provided in your HĀVA AURA order. You will receive a separate email containing your Gift Voucher details and how to use your Gift Voucher. Please ensure to check your Junk & Spam inboxes for all emails from HĀVA AURA.

 *NOTE: All Pre-Order orders are in accordance with our General Returns Policy.

Download the returns form here

Faulty Returns

On the slight chance that you do not receive your purchase in perfect condition due to a manufactured fault or you feel that the item is significantly different from the image and description displayed online, please email us at hola@hava-aura.com.au immediately before returning the item back to us with a description and image of the fault/discrepancy.
Once approved, we will then be able to cover the return postage cost and issue you with a prepaid postage slip (applicable to only Australian orders within 14 days of the purchase date). Please complete your returns form explaining the fault and post the item back to us.

Returns Approved Outside of Standard Policy

In some cases, HĀVA may approve a return outside of our standard returns conditions at our discretion.

Where a return is accepted outside of standard policy, return shipping, handling, and restocking fees will apply and will be deducted from any store credit or refund issued.

Restocking fees are as follows:
 • 20% restocking fee of item value (plus any applicable processing fees)

All shipping and handling costs associated with the return or re-delivery are the responsibility of the customer unless the return is due to a confirmed manufacturing fault.

Refunds 

In compliance with Australian Consumer Law, HĀVA AURA is not required to provide a refund for change of mind returns. For example, should you make the wrong selection, need a different size/colour or change your mind, within compliance with Consumer Rights HĀVA AURA is not obligated to offer a refund.

If there is a major fault with the style you've purchased, we will offer to replace it where available. If we cannot replace the style, we will offer a gift voucher or refund. All claims for faulty styles are assessed on an individual basis, and the outcome of a refund is at the discretion of HĀVA AURA.

https://www.accc.gov.au/consumers/consumer-rights-guarantees/repair-replace-refund